Privacy Policy
Last updated: 9 November 2026
1. Who we are
This website is run by DCTel Systems EOOD, a company registered in Bulgaria, UIC (EIK) 208790922. Registered office: [ADD THE REGISTERED ADDRESS FROM THE COMMERCIAL REGISTER]. Email: office@dctelsystems.com. Phone: +359 88 604 8617.
We are the controller of the personal data described below. In this policy "we" means DCTel Systems EOOD.
2. What we collect and why
Enquiries and messages. When you write to us through the contact form, by email, by phone or on WhatsApp, we receive your name, email address, phone number, company, and what you write to us. We use it to answer you, prepare quotes and run the project if we work together. Legal basis: steps taken at your request before a contract (Art. 6(1)(b) GDPR) and our legitimate interest in running our business (Art. 6(1)(f)).
Crew applications and CVs. If you apply to join our crews, we receive your contact details, your CV and what you tell us about your experience and travel. We use it to decide whether we can offer you work. Legal basis: steps before a contract (Art. 6(1)(b)) and, for CVs you send us on your own initiative, your consent (Art. 6(1)(a)), which you can withdraw at any time.
Server logs. Our web hosting provider records technical data such as IP address, date and time, and the pages requested. We use it to keep the website secure and working. Legal basis: legitimate interest (Art. 6(1)(f)).
3. How the contact form works
When you press the send button, the message (and the CV, if you attach one) is sent by our web server as an email to our company mailbox, office@dctelsystems.com, and you receive a short confirmation at the address you gave. The website itself does not keep a database or copies of what you send; the email lives in our mailbox like any other email we receive. A simple counter by IP address is kept briefly in temporary server files to stop spam.
4. What we do not do
We do not use analytics, advertising or tracking tools. We do not use cookies. We do not sell your data. We do not make decisions about you by automated means. The website does not load fonts, scripts or images from other companies.
5. Who receives your data
Our email and web hosting provider, who process data for us under a data processing agreement. WhatsApp (Meta), if you contact us there. Our accountants and legal advisers, where this is necessary. Public authorities, where the law requires it. We pass a candidate CV to a client or partner only with the candidate agreement.
6. Transfers outside the European Economic Area
We do not transfer your data outside the EEA ourselves. If you use WhatsApp, Meta may process data outside the EEA under the safeguards described in its own policy.
7. How long we keep it
Enquiries and project correspondence: up to 24 months after our last contact, or longer where the law requires us to keep business records. CVs and applications: up to 12 months, unless you ask us to delete them sooner. Server logs: according to our hosting provider, normally a few weeks.
8. Your rights
You can ask us for access to your data, correction, deletion, restriction of processing, a copy in a portable format, and you can object to processing based on our legitimate interest. You can withdraw consent at any time. To use any of these rights write to office@dctelsystems.com. We reply within one month.
You also have the right to complain to the supervisory authority. In Bulgaria this is the Commission for Personal Data Protection (КЗЛД), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, www.cpdp.bg.
9. Security
The site is served over HTTPS. Access to our email and files is limited to the people who need it. No system is perfectly secure, so please do not send us more personal data than is needed.
10. Changes to this policy
If we change this policy we will update the date at the top of this page.